IoT Service Monitoring for Differentiated Customer Service
Empower contact center agents with information and tools to enable immediate issue resolution and enable proactive customer service without requiring customers to initiate service requests.
Service Monitoring for Connected Assets Cloud
Visibility for Contact Center Agents
Integrate with Knowledge Base
Ephlux can build & digitally transform your business needs with IoT solutions.
Empower your techs with insight into issues before they arrive onsite, shift to a predictive service model, and deliver exceptional service.
Connect AssetsJob Position
Access anytime, anywhere with Microsoft Outlook™, Android™, iOS™ and BlackBerry™
Predictive MaintenanceJob Position
Detect complex patterns in sensor data and predict asset behavior with advanced machine-learning analytics.
Detect Theft and MisplacementJob Position
Detect asset location, theft, and misplacement with geospatial analytics
Remotely Execute Actions on DevicesJob Position
Execute actions remotely on devices for issue resolution
Detect faults and abnormalities automatically in real time
Integrate with Knowledge BaseJob Position
Use insights from asset data and knowledge base to create customized service recommendations
Pre-Built IntegrationJob Position
Integrate out of the box with Oracle Service Cloud.
No-Hassle Machine Learning and AI
(Source: Global Insights on Succeeding in the Customer Experience Era, Oracle, 2013)
In the Spotlight…
So if you are ready to create awesome customer experiences across all your digital channels
fill the form below, and we’ll get in touch
Ephlux is an agile consulting and technology services company that provides premium-quality application, integration and marketing services that help our customers, employees and partners become and remain the leaders of change. We specialize in designing and developing mobile applications, social media marketing solutions and web applications.