Connected Customer Experience using IoT 

Empower contact center agents and field technicians with Oracle Internet of Things (IoT) Service Monitoring for Connected Assets Cloud, and get information and tools to enable remote monitoring, diagnosis and immediate issue resolution.


Digital Transformation of Customer Service

Enable proactive customer service without requiring customers to initiate service requests.

Prebuilt Digital Thread for Service Automation

Complement existing support channels with Internet of Things (IoT) service channel for differentiated experience.

Service-Powered Augmented Reality Experience

Provide field service workers with information they need to resolve issues remotely or on the first visit, thus reducing truck rolls. 

No-Hassle Machine Learning and AI

Create visual patters and line-of-business, user-friendly interfaces for advanced analytics aggregation. 


Success Stories