Oracle Customer Experience (CX) is a complete set of best-in-class, integrated, cloud-enabled solutions that encompass the entire customer journey. Throughout the customer lifecycle, across all channels and devices, Oracle helps you break down organizational barriers so you can connect engagements, build advocacy, and grow revenue.
Oracle CX Apps
Oracle CX Service
In order to thrive in today’s customer empowered environment, brands need to deliver the best customer experiences when, where and how customers want it.
read moreOracle CX Sales
Oracle Sales Cloud sets a new standard for CRM in sales performance and management, enterprise integration, and business flexibility.
read moreOracle CX Commerce
In order to thrive in today’s customer empowered environment, brands need to deliver the best customer experiences when, where and how customers want it.
read moreOracle CX Marketing
Oracle Marketing Cloud—featuring the Oracle Eloqua Marketing Cloud Service—powers the success of award-winning marketing teams worldwide.
read moreWhy Oracle CX?
Complete
Oracle's comprehensive solution suite for marketing, e-commerce, sales, service, and social media helps you deliver superior customer experiences that foster advocacy and revenue growth.
Connected
However and wherever your customers interact with your business, Oracle connects those interactions with your brand – supporting all customer-centric functions – to improve the customer experience.
Data Driven
Predictive analytics, social media knowledge and real-time recommendations can give you collective insights that help you lower costs, grow revenue, and sustain brand value.
Modern
Modernize your business with native mobile, social, and analytic technologies. Best-in-class, integrated, applications help you beat the competition.
Industry Tailored
Your industry faces unique challenges. Customer Experience Industry Solutions are tailor-made to address your company's needs.
Experience
Deliver consistent, personalized customer experiences with Oracle's complete, integrated cloud solutions that connect every customer engagement with your brand.
Success Stories
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Mizuno trusts Ephlux for their JD Edwards EDI Integration with SPS Commerce
Mizuno USA relies on Ephlux to integrate their JD Edwards ERP’s supply-chain and EDI processes with their top trading partners in the US. Mizuno is one of the world’s leading sports goods manufacturers with a massive global presence and headquarters in Japan. Ephlux helps Mizuno deliver EDI integration of their JD Edwards ERP with SPS
May 10, 2021 -
Tupperware – Global Integration of CRM with JD Edwards using BSSVs for Order 2 Cash
Tupperware – an industry leader – relies on Ephlux for global integrations of its complex ‘Order 2 Cash’ Sales processes between their CRM applications and JD Edwards including Shipment Updates, Order Status, Stock Updates, RMA, BOM, Distributor Network Account Reconciliations and more. Ephlux helped them deliver these complex requirements, leveraging our strong experience and success
April 30, 2020 -
Datacore, pioneer in software-defined storage, selected Ephlux for Oracle Service Cloud Support Portal
Ephlux was selected by Datacore – the pioneer in the development of SAN virtualization technology – to implement the customer support portal and community platform using Oracle Service Cloud. DataCore Software delivers the industry’s most flexible, intelligent, and powerful software-defined storage solutions for block, file and object storage, helping more than 10,000 customers worldwide
April 29, 2020 -
Ephlux implements Oracle Service Cloud and customized mobile experience for Goodwill Southern California
Ephlux implemented Oracle Service Cloud and customized mobile experience to facilitate Goodwill Southern California to take better care of their employees’ needs and also to manage the facilities and logistics operations in a streamlined fashion. Goodwill Southern California operates over 80 stores, 46 attended donation centers, three campuses, five Career Resource Centers and
April 28, 2020