- April 29, 2009
- Posted by: admin
- Categories: Blog, Client Relations, Outsourcing Advice, Relationship management, Requirement Analysis
How many times have we heard ourselves saying “Yes sir” to a client? Is the client always right (which indirectly implies that all clients are flawless gods)? Or do we just say so to placate our endless frustration, caused by treating clients like infants – getting them anything and everything that they ask for, ASAP.
When you do agree with your clients (which is most of the time), do you actually believe that have a point to what they put forward? Or is it simply because ‘they’ are the ones holding the ‘benjamins’?
While most people may not agree to the blatant reality of these statements, it is true that “client cosmetics” have become an important (and one of the most well paid) value additions to the service industry.
On a more serious note, how do you deal with this age old misconception of “the all knowing, all powerful” client, within your sphere of influence. How do you prioritize between ‘quality of service’ and ‘client comfort levels’. Which is more important to you, and why?
Please, refrain from trying to defend the title statement, we all know what it really means. IMHO, clients (like most beautiful women) DONT really know what they NEED, they just know what they WANT. So, how do you deal with that, in everyday life.
Comments appreciated, with rationale.
PS: I shall share my own ‘rules of play’ at the end of the discussion, as a clarification, for I do not wish to impose my opinion on the subject.