Swift Agent Studio
Build AI Agents That Don't Just Answer. They Act.
Build, govern and deploy enterprise AI agents that understand business context, interact naturally with people and securely take action across your enterprise.
Swift Agent Studio brings AI, enterprise actions, knowledge, voice, channels, guardrails and traceability into one visual environment — so you can move beyond AI assistants that simply answer questions to agents that actually help get work done.
From Conversation to Enterprise Action
Turn AI Into an Active Part of Your Enterprise
Most AI assistants stop at the answer. Swift Agents can go further.
They can understand what someone is asking, determine the right capability, retrieve business context, invoke an approved workflow or enterprise action, and respond naturally with the result.
Understand
Decide
Act
Respond
Track
The AI handles the conversation. Swift governs the execution.
This means your agents can interact intelligently with employees, customers, suppliers and partners — while the actions they take remain connected to the business processes, permissions and systems you control.
Visually Build Your Agents
Define What Your Agent Knows, Does and How It Behaves
Start with the business purpose, not code.
Define your agent's identity, role and instructions. Give it access to the knowledge it needs, configure how it should respond and visually map the capabilities it can invoke.
Swift Agent Studio lets you see how user requests connect to approved actions rather than hiding everything inside one large prompt.
Example of how Swift Agent works
An inventory agent, for example, could understand: “How much of a particular item is available?”
The agent interprets the request, invokes the appropriate inventory capability, retrieves live information from the enterprise system and returns a contextual response.
One Visual Environment to Configure Everything
Configure everything from one environment, including:
- Agent identity, role and instructions
- Knowledge sources and Quick Answers
- User memory and contextual preferences
- Controlled web search
- Conversational suggestions
- Intent and capability mapping
- Workflows, forms, APIs and enterprise actions
- Response and data presentation behavior
Prompt for Intelligence. Visually Configure What Happens Next.
Enterprise Guardrails Built In
Give AI The Power To Act - Safely
The more capable an AI agent becomes, the more important control becomes.
Swift Agent Studio provides configurable protection and governance controls that help define what an agent is allowed to discuss, understand and execute.
Choose the right protection level for each use case — from open conversational experiences to tightly controlled agents focused only on defined business topics.
Choose Protection Level
Choose the right protection level for each use case — from open conversational experiences to tightly controlled agents focused only on defined business topics.
No Protection
For broader conversational experiences where unrestricted interaction is appropriate.
Standard Protection
Help protect the agent from manipulation while allowing it to respond accurately across its defined capabilities.
Strict Protection
Keep the agent tightly focused on specifically approved topics and business purposes.
Combine agent protection with controlled knowledge, user access, governed actions and publishing controls to determine not just what an agent can say — but what it can actually do.
Guardrails aren't added after the agent is built. They're part of how the agent is designed.
Voice Enabled. AI Agents
Let People Talk to Your Enterprise
Not every interaction should begin with a keyboard. Enable voice and phone capabilities so people can talk naturally to a Swift Agent through a browser microphone or traditional phone call.
The same agent can listen to the request, understand the business context, invoke approved capabilities and respond conversationally by voice.
Visually Configure The Voice Agents
Voice & Speaking Speed
Phone Connectivity
Post Call Behavior
With Twilio connectivity and PSTN support, agents can move beyond web chat into real voice-driven business interactions.
One agent. Text or voice. The same governed enterprise capabilities behind both.
One Agent. Multiple Channels.
Meet Users where they
Already Work
Your users shouldn't have to open another application just to interact with AI. Bring Swift Agents directly into the channels where employees, customers and partners already communicate.
Connect agents to Slack, Microsoft Teams, WhatsApp, Google Chat, Email and Twilio, or deliver them through web experiences, embedded interfaces and APIs.
Depending on the channel, agents can support conversational interactions, retrieve enterprise information, initiate actions, send notifications and participate in approval processes.
Build the agent once. Extend the experience across the organization.
Slack
Microsoft Teams
Google Chat
Twilio
Web Experiences
Embedded Interfaces
APIs
Webhooks
Don't Wait.
For Someone To Ask.
Agents That Work Proactively
Some of the most valuable agents don't begin with a conversation.
With Auto-run, Swift Agents can execute automatically on a schedule - checking business conditions, gathering information or initiating approved actions without waiting for a user message.
An agent could check pending purchase orders each morning, identify operational exceptions, prepare a recurring summary or review items that require attention.
Schedule fires → Agent receives its task → Matching capability executes → Result is recorded
This transforms the agent from a conversational assistant into an active participant in enterprise operations.
Track & Trace. Every Interaction.
Know What the Agent Said. What It Did. And What Happened.
Enterprise AI shouldn't operate as a black box.
Swift Agent Studio provides detailed visibility into conversations, calls and automated agent activity — connecting what the user asked with the response, actions executed and resulting outcome.
Review conversations through a complete interaction history
Conversation Transcript → Actions → Conversation Report → Deliveries → Technical Detail
See which capabilities were invoked, whether actions succeeded or failed, how long interactions took, which channel they came through and what happened throughout the session.
Conversation reports provide a persistent record of agent activity, while detailed action records make it possible to trace execution back to the original request.
Every conversation can become an auditable execution trail.Observe. Learn. Improve.
Enterprise agents shouldn't be built once and forgotten.
Swift Agent Studio provides operational visibility into how agents are performing in the real world.
Monitor sessions, outcomes, success rates, duration, AI usage and failed actions across interactions and channels.
The Improve experience identifies conversations where users were misunderstood or connected actions failed, bringing those issues directly back to the agent designer.
Improve Agents Using Real Interactions
See what the user said. Understand what went wrong. Correct the capability or configuration. Test the change. Publish the improved version.
Build → Deploy → Observe → Improve
Changes remain separate from the currently published agent until you're ready to deploy them, giving teams the ability to review, test, revert and deliberately publish new agent behavior.
Seamlessly Connected. To The Rest of Swift.
One Agent Studio. One Execution Layer.
Swift Agent Studio becomes even more powerful when combined with the rest of the Swift platform.
Swift Agent Studio
provides conversational intelligence and agent experiences.
Swift Flow
provides visual workflow and process orchestration that agents can invoke.
Swift Designer
provides the mobile apps, web apps and portals where agents and people can work together.
Swiftly
helps blueprint, design and build solutions across Swift.
All three operate as part of the same enterprise execution layer — allowing AI, workflow and digital experiences to work together without turning your ERP into a development playground.
From Simple Agents To Rich Enterprise Experiences
Build experiences ranging from focused operational agents to sophisticated enterprise agents.
Warehouse Mobility
Receiving, picking, transfers, replenishment, inspections, work order completion, inventory transactions and label printing.
Field Service
Work orders, inspections, parts consumption, photos, signatures, customer information and service completion.
Customer Experience
Self-service portals for orders, service requests, invoices, account information and customer interactions.
Supplier Experience
Supplier onboarding, information management, purchase-order collaboration and document exchange.
Employee Experience
Role-based applications that simplify ERP processes for employees who shouldn't need to navigate complex ERP screens.
Executive Experience
Mobile approvals, dashboards, exception management and decision-oriented views.
Build Your Next Enterprise Agent.
Whether you're creating an inventory agent, customer service agent, procurement assistant, AP agent, field service agent or an entirely new AI-driven experience, Swift Agent Studio gives you the environment to move from idea to governed enterprise execution.
Request an Execution Walkthrough
See how ERP experts meet to innovate and solve their most urgent and impactful business problems