Swift Agent Studio
Build AI Agents That Reason, Act. Stay Governed.
Build, govern and deploy enterprise AI agents that understand business context, interact naturally with people and securely execute approved actions across your enterprise.
Swift Agent Studio brings AI reasoning, enterprise capabilities, knowledge, voice, channels, guardrails and traceability into one visual environment - so you can move from conversational AI to governed enterprise execution.
From Conversation to Governed Action
Turn AI Into Governed Enterprise Execution
AI that knows what it can do - and how to do it.
Swift Agents interpret what someone is asking, match the request to an approved capability, retrieve the right business context, invoke the appropriate action, respond with the result, track and trace every interaction and improve continuously.
AI Handles the Conversation. Swift Governs the Action.
Every action is connected to defined capabilities, permissions and enterprise processes - creating a controlled boundary between AI reasoning and enterprise execution.
Understand
Decide
Respond
Act
Track
Improve
Understand
Decide
Act
Respond
Track
Improve
Visual Agent Design
Define What Your Agent Knows, Can Do and How It Behaves
Swift Agent Studio lets you see and control the relationship between user intent and enterprise action - instead of burying business behavior inside prompts.
Build around business purpose, not code or one giant prompt.
Define your agent's identity, role and instructions. Connect approved knowledge and enterprise capabilities, configure how it should respond and visually map the actions it is allowed to invoke.
Example of how Swift Agent works
An inventory agent, for example, could understand: “How much of a particular item is available?”
The agent interprets the request, invokes the appropriate inventory capability, retrieves live information from the enterprise system and returns a contextual response.
Build workflows using
Configure everything from one environment, including:
Agent identity, role and instructions
Knowledge sources and Quick Answers
User memory and contextual preferences
Controlled web search
Conversation suggestions
Intent-to-capability mapping
Approved workflows, forms, APIs and enterprise actions
Response and data presentation behavior
Prompt for intelligence. Visually govern what the agent can do next.
Agent Protection & Guardrails
Define The Boundaries. Before Your Agent Acts.
The more capable an AI agent becomes, the more important control becomes.
Swift Agent Studio makes protection part of the agent configuration itself - defining how broadly an agent can interact, how it responds to unexpected requests and how tightly it stays within its intended business purpose.
Enterprise actions remain controlled by defined capabilities, permissions, policies and approvals - not by the AI model itself.
The more capable an AI agent becomes, the more important its boundaries become.
Choose the right protection level for each use case — from open conversational experiences to tightly controlled agents focused only on defined business topics.
Open
For broader conversational experiences where unrestricted interaction is appropriate.
Controlled
Protect against manipulation while allowing the agent to respond across its defined capabilities.
Restricted
Keep the agent focused on specifically approved topics and business purposes.
Protection works alongside controlled knowledge, user access, approved capabilities and publishing controls - governing the agent from design through execution.
Guardrails are part of the agent design - not an afterthought added after deployment.
One Agent. Multiple Channels.
Meet Users where they
Already Work
Your users shouldn't have to open another application just to interact with AI. Bring Swift Agents directly into the channels where employees, customers and partners already communicate.
Connect agents to Slack, Microsoft Teams, WhatsApp, Google Chat, Email and Twilio, or deliver them through web experiences, embedded interfaces and APIs.
Depending on the channel, agents can support conversational interactions, retrieve enterprise information, initiate actions, send notifications and participate in approval processes.
Build the agent once. Extend the experience across the organization.
Slack
Microsoft Teams
Google Chat
Twilio
Web Experiences
Embedded Interfaces
APIs
Webhooks
Let People Talk to Your Enterprise
Voice Enabled. AI Agents
Not every interaction should begin with a keyboard. Enable voice and phone capabilities so people can talk naturally to a Swift Agent through a browser microphone or traditional phone call.
The same agent can listen to the request, understand the business context, invoke approved capabilities and respond conversationally by voice.
Visually Configure The Voice Agents
With Twilio connectivity and PSTN support, agents can move beyond web chat into real voice-driven business interactions.
Voice & Speaking
Phone Connectivity
Post Call Behavior
One agent. Text or voice. The same governed enterprise capabilities behind all.
One Execution Layer Connected Capabilities
Swift Flow becomes even more powerful as part of the broader Swift platform.
Swift Agent Studio
provides conversational intelligence and agent experiences for apps & portals.
Swift Flow
provides visual workflow and process orchestration that apps & portals can invoke.
Swift Designer
provides the mobile apps, web apps and portals where agents and people can work together.
Swiftly
helps blueprint, design and build solutions across Swift.
Together, they create an Enterprise Execution Layer connecting ERP + People + Processes + AI without compromising control of your core systems.
Agents That Work Proactively
Agents That Don't Wait.
For Someone To Ask.
Some of the most valuable agents don't begin with a conversation.
With Auto-run, Swift Agents can execute automatically on a schedule - checking business conditions, gathering information or initiating approved actions without waiting for a user message.
Turn Agents Into Proactive Participants.
An agent could check pending purchase orders each morning, identify operational exceptions, prepare a recurring summary or review items that require attention.
Schedule fires
Agent receives its task
Matching capability executes
Result is recorded
The same governed capabilities used during a conversation can now work proactively on behalf of the business.
Enterprise Agent Track & Trace
Track & Trace.
Every Interaction.
Enterprise AI shouldn't operate as a black box.
Swift Agent Studio provides detailed visibility into conversations, calls and automated agent activity — connecting what the user asked with the response, actions executed and resulting outcome.
Trace the Full Journey From Request to Execution
Conversation Transcript
Actions
Conversation Report
Deliveries
Technical Detail
See which capabilities were invoked, whether actions succeeded or failed, how long interactions took, which channel they came through and what happened throughout the session.
Every conversation can become an auditable execution trail.
Continuous Agent Improvement
Observe. Learn. Improve.
Enterprise agents shouldn't be built once and forgotten.
Swift Agent Studio provides operational visibility into how agents are performing in the real world.
Monitor sessions, outcomes, success rates, duration, AI usage and failed actions across interactions and channels.
The Improve experience identifies conversations where users were misunderstood or connected actions failed, bringing those issues directly back to the agent designer.
Improve Agents Using Real Interactions
See what the user said. Understand what went wrong. Correct the capability or configuration. Test the change. Publish the improved version.
Build
Deploy
Observe
Improve
Changes remain separate from the currently published agent until you're ready to deploy them, giving teams the ability to review, test, revert and deliberately publish new agent behavior.
One execution layer means agents, workflows and digital experiences share the same governed enterprise foundation - without turning your ERP into a development playground.
From Purpose-Built Agents
To Enterprise-Wide AI
Build purpose-driven agents for individual operational tasks or create richer AI experiences spanning people, processes and enterprise systems.
Warehouse Agent
Answer inventory questions, check availability, support receiving, picking, transfers, replenishment and other approved warehouse actions.
Field Service Agent
Help technicians access work orders, equipment history, parts, inspections and service information — and initiate approved field actions.
Customer Service Agent
Answer customer questions, retrieve order and service information and initiate approved service processes across channels.
Supplier Agent
Assist suppliers with onboarding, purchase-order information, document exchange and other supplier interactions.
Employee Agent
Help employees find information, navigate internal processes and initiate role-appropriate enterprise actions without navigating complex ERP screens.
Executive Agent
Surface business insights, exceptions, approvals and decision-relevant information through natural conversation.
Build Your Next Enterprise Agent.
Whether you're creating an inventory agent, customer service agent, procurement assistant, AP agent, field service agent or an entirely new AI-driven experience, Swift Agent Studio gives you the environment to move from idea to governed enterprise execution.
Request an Execution Walkthrough
See how ERP experts meet to innovate and solve their most urgent and impactful business problems