Delight your Customers with Service Cloud
Companies that aim for exceptional customer service seek out and embrace the tools and technology that integrate through open standards with their existing systems and which can easily adapt to rapidly-changing business requirements.
Guided Knowledge
Create guided flows for navigating users to the right answers across multiple content sources
Customer Engagement
However and wherever your customers interact with your business, Oracle connects those interactions with your brand – supporting all customer-centric functions – to improve the customer experience.
Social Contact Center
Predictive analytics, social media knowledge and real-time recommendations can give you collective insights that help you lower costs, grow revenue, and sustain brand value.
Virtual Assistant
Modernize your business with native mobile, social, and analytic technologies. Best-in-class, integrated, applications help you beat the competition.
Team Collaboration
Your industry faces unique challenges. Customer Experience Industry Solutions are tailor-made to address your company's needs.
Capacity Management
Deliver consistent, personalized customer experiences with Oracle's complete, integrated cloud solutions that connect every customer engagement with your brand.
The world of business is changing fast. Technology is exploding, mobile devices are everywhere, new communication channels are emerging, and social media is mainstream. All of this is combining to forever change the way your customers interact with your business. At the same time, customer expectations are rising dramatically. Customers want answers fast – no matter where they are or what device they are using – and they never want to repeat their story
Features
Success Stories
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Macnica, global Japanese semiconductor powerhouse selects Swift for Germany
Macnica – a global Japanese semi-conductor powerhouse has selected Swift for their Germany operations. https://www.youtube.com/watch?v=GcVnYWqghms Mobile and scanner apps for Macnica in Germany Macnica – a global Japanese semi-conductor powerhouse has selected Swift and has decided to implement it in their Germany operations to launch apps integrated with their JD Edwards ERP. Ephlux Swift implementation partner
July 30, 2022 -
Port of Vancouver selected Ephlux for JD Edwards Orchestrations
Port of Vancouver selected Ephlux to help automate their business process in JD Edwards ERP using Orchestrations. Port of Vancouver is the largest port in Canada and the fourth largest in North America by tonnes of cargo. https://www.youtube.com/watch?v=FQJuOOCidz4 Port of Vancouver selected Ephlux to help automate their business process in JD Edwards ERP using Orchestrations.
July 16, 2022 -
Plano Synergy – US outdoor sports good manufacturer adopted Swift
Plano Synergy – the iconic US outdoors sports good brand – has embraced Swift for enterprise mobile apps integrated with their JD Edwards starting with PO Approvals. https://www.youtube.com/watch?v=D76dXtlBqBk PO Approval for Plano Synergy Plano Synergy – the iconic US sports good manufacturer – has embraced the power and simplicity of Swift platform to launch mobile
December 5, 2021 -
Smiths Manufacturing selected Swift for their JD Edwards mobile inventory management
Smiths Manufacturing – Toyota’s key partner in South Africa and leading manufacturer and assembler of automotive air-conditioning and engine cooling components – has selected Swift for JD Edwards mobile scanner apps for warehouse and inventory management. https://youtu.be/VQ8chbzZifs Smiths Manufacturing, leading manufacturer of automotive air-conditioning and engine cooling components, signs Swift for JD Edwards mobile and scanner
December 1, 2021
