Delight your Customers with Service Cloud

Companies that aim for exceptional customer service seek out and embrace the tools and technology that integrate through open standards with their existing systems and which can easily adapt to rapidly-changing business requirements.

 

Guided Knowledge

Create guided flows for navigating users to the right answers across multiple content sources

Customer Engagement

However and wherever your customers interact with your business, Oracle connects those interactions with your brand – supporting all customer-centric functions – to improve the customer experience.

Social Contact Center

Predictive analytics, social media knowledge and real-time recommendations can give you collective insights that help you lower costs, grow revenue, and sustain brand value.

Virtual Assistant

Modernize your business with native mobile, social, and analytic technologies. Best-in-class, integrated, applications help you beat the competition.

Team Collaboration

Your industry faces unique challenges. Customer Experience Industry Solutions are tailor-made to address your company's needs.

Capacity Management

Deliver consistent, personalized customer experiences with Oracle's complete, integrated cloud solutions that connect every customer engagement with your brand.

The world of business is changing fast. Technology is exploding, mobile devices are everywhere, new communication channels are emerging, and social media is mainstream. All of this is combining to forever change the way your customers interact with your business. At the same time, customer expectations are rising dramatically. Customers want answers fast – no matter where they are or what device they are using – and they never want to repeat their story

Features

Meet the experts

Meet our Ephlux experts to learn about our Oracle CX Service success stories with some of the most well-known brands across various industries.
This 30 min. call will get you the knowledge and insights you need for the customer service initiatives leveraging Oracle CX Service applications.

Syed Mazhar
CX / IoT Consulting Leader
Jimmy Kloberdanz
VP, Sales

Success Stories

  • Mizuno embraces Ephlux Swift starting with EDI Mobility for JD Edwards

    Mizuno embraces Swift for enterprise mobility starting with Sales Orders and EDI Mobility with their JD Edwards and SPS Commerce.  Mizuno is one of the world’s leading sports goods manufacturers with a massive global presence and headquarters in Japan. https://www.youtube.com/watch?v=mNb9WasMlCk Mizuno, leading sports good manufacturer, embraced Swift Mizuno has embraced the power and simplicity of Swift

    September 30, 2021
  • Mizuno trusts Ephlux for their JD Edwards EDI Integration with SPS Commerce

    Mizuno USA relies on Ephlux to integrate their JD Edwards ERP’s supply-chain and EDI processes with their top trading partners in the US.  Mizuno is one of the world’s leading sports goods manufacturers with a massive global presence and headquarters in Japan. Ephlux helps Mizuno deliver EDI integration of their JD Edwards ERP with SPS

    May 10, 2021
  • Tupperware – Global Integration of CRM with JD Edwards using BSSVs for Order 2 Cash

    Tupperware – an industry leader – relies on Ephlux for global integrations of its complex ‘Order 2 Cash’ Sales processes between their CRM applications and JD Edwards including Shipment Updates, Order Status, Stock Updates, RMA, BOM, Distributor Network Account Reconciliations and more. Ephlux helped them deliver these complex requirements, leveraging our strong experience and success

    April 30, 2020
  • Datacore, pioneer in software-defined storage, selected Ephlux for Oracle Service Cloud Support Portal

      Ephlux was selected by Datacore – the pioneer in the development of SAN virtualization technology – to implement the customer support portal and community platform using Oracle Service Cloud. DataCore Software delivers the industry’s most flexible, intelligent, and powerful software-defined storage solutions for block, file and object storage, helping more than 10,000 customers worldwide

    April 29, 2020