Delight your Customers with Service Cloud
Companies that aim for exceptional customer service seek out and embrace the tools and technology that integrate through open standards with their existing systems and which can easily adapt to rapidly-changing business requirements.
Guided Knowledge
Create guided flows for navigating users to the right answers across multiple content sources
Customer Engagement
However and wherever your customers interact with your business, Oracle connects those interactions with your brand – supporting all customer-centric functions – to improve the customer experience.
Social Contact Center
Predictive analytics, social media knowledge and real-time recommendations can give you collective insights that help you lower costs, grow revenue, and sustain brand value.
Virtual Assistant
Modernize your business with native mobile, social, and analytic technologies. Best-in-class, integrated, applications help you beat the competition.
Team Collaboration
Your industry faces unique challenges. Customer Experience Industry Solutions are tailor-made to address your company's needs.
Capacity Management
Deliver consistent, personalized customer experiences with Oracle's complete, integrated cloud solutions that connect every customer engagement with your brand.
The world of business is changing fast. Technology is exploding, mobile devices are everywhere, new communication channels are emerging, and social media is mainstream. All of this is combining to forever change the way your customers interact with your business. At the same time, customer expectations are rising dramatically. Customers want answers fast – no matter where they are or what device they are using – and they never want to repeat their story
Features
Success Stories
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V/Line to roll out Swift no-code app automation platform across the enterprise
V/Line – the public transport service of Victoria state, Australia to roll out Swift no-code app automation platform Warehouse Mobility for V/Line V/Line – the public transport service for Victoria state, Australia – provides 1,997 train services and more than 1,472 coach services between Melbourne and cities across the Victoria state. V/Line has signed a contract
June 29, 2024 -
Shelf Drilling selects Swift to mobilize and optimize their procurement processes
Shelf Drilling selects Swift to mobilize their procurement processes Mobilizing and optimizing procurement processes using Swift Shelf Drilling is a leading contractor of jack-up rigs. Incorporated under the laws of the Cayman Islands with Management headquartered in Dubai and rig operations across Southeast Asia, India, West Africa, North Sea and MENAM (Middle East, North Africa
June 28, 2024 -
BC Transit signed a multi-year contract to roll out Swift no-code app automation platform
BC Transit signed a multi-year contract to roll out Swift no-code app automation platform Mobilizing warehouse for BC Transit From small towns to large urban centers, BC Transit – a provincial crown corporation – transports more than 57 million customers in communities across the province every year! BC Transit has signed a multi-year contract with
June 27, 2024 -
Eastern Propane & Oil automates Time Entry and optimizes Routes using Swift
Eastern Propane & Oil – one of the premier propane distributors in the Northeast uses Swift for Mobile Time Entry & Route Management? https://youtu.be/oiz481WBQ2g?si=Pila0rbjjf4LgBAv Time Entry & Route Management apps using Swift no-code platform Eastern Propane & Oil – US 15th largest propane gas retailer with 100,000 plus residential & commercial customers uses JD Edwards
April 26, 2024