Delight your Customers with Service Cloud
Companies that aim for exceptional customer service seek out and embrace the tools and technology that integrate through open standards with their existing systems and which can easily adapt to rapidly-changing business requirements.
Guided Knowledge
Create guided flows for navigating users to the right answers across multiple content sources
Customer Engagement
However and wherever your customers interact with your business, Oracle connects those interactions with your brand – supporting all customer-centric functions – to improve the customer experience.
Social Contact Center
Predictive analytics, social media knowledge and real-time recommendations can give you collective insights that help you lower costs, grow revenue, and sustain brand value.
Virtual Assistant
Modernize your business with native mobile, social, and analytic technologies. Best-in-class, integrated, applications help you beat the competition.
Team Collaboration
Your industry faces unique challenges. Customer Experience Industry Solutions are tailor-made to address your company's needs.
Capacity Management
Deliver consistent, personalized customer experiences with Oracle's complete, integrated cloud solutions that connect every customer engagement with your brand.
The world of business is changing fast. Technology is exploding, mobile devices are everywhere, new communication channels are emerging, and social media is mainstream. All of this is combining to forever change the way your customers interact with your business. At the same time, customer expectations are rising dramatically. Customers want answers fast – no matter where they are or what device they are using – and they never want to repeat their story
Features
Success Stories
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Mizuno trusts Ephlux for their JD Edwards EDI Integration with SPS Commerce
Mizuno USA relies on Ephlux to integrate their JD Edwards ERP’s supply-chain and EDI processes with their top trading partners in the US. Mizuno is one of the world’s leading sports goods manufacturers with a massive global presence and headquarters in Japan. Ephlux helps Mizuno deliver EDI integration of their JD Edwards ERP with SPS
May 10, 2021 -
Tupperware – Global Integration of CRM with JD Edwards using BSSVs for Order 2 Cash
Tupperware – an industry leader – relies on Ephlux for global integrations of its complex ‘Order 2 Cash’ Sales processes between their CRM applications and JD Edwards including Shipment Updates, Order Status, Stock Updates, RMA, BOM, Distributor Network Account Reconciliations and more. Ephlux helped them deliver these complex requirements, leveraging our strong experience and success
April 30, 2020 -
Datacore, pioneer in software-defined storage, selected Ephlux for Oracle Service Cloud Support Portal
Ephlux was selected by Datacore – the pioneer in the development of SAN virtualization technology – to implement the customer support portal and community platform using Oracle Service Cloud. DataCore Software delivers the industry’s most flexible, intelligent, and powerful software-defined storage solutions for block, file and object storage, helping more than 10,000 customers worldwide
April 29, 2020 -
Ephlux implements Oracle Service Cloud and customized mobile experience for Goodwill Southern California
Ephlux implemented Oracle Service Cloud and customized mobile experience to facilitate Goodwill Southern California to take better care of their employees’ needs and also to manage the facilities and logistics operations in a streamlined fashion. Goodwill Southern California operates over 80 stores, 46 attended donation centers, three campuses, five Career Resource Centers and
April 28, 2020