- November 4, 2009
- Posted by: admin
- Categories: Blog, Client Relations, Human Resource Management, Outsourcing & Agility, Outsourcing Advice, Relationship management
“But the XML in the layout is not allow the product to display in the left bar widget, as the right bar widget is a better bar widget, and I am personally in right bar widget. I work hard for right bar widget, and hard work is best for the company image” –
Mr. X- solid IT professional
over 10 years of ‘hard working’ experience
That is a perfect example of an ‘offshore IT’ nightmare. No matter how much an offshore IT resource may know about IT, their ‘outstanding’ communication capabilities, or lack of knowledge regarding the project’s business domain will always remain MAJOR causes of project failures and IT bankruptcies. ‘Hard work’ in the IT sector can sometimes ruin the best of business models, bringing everything to a grinding halt. This happens to be the twenty first century, ‘working hard on purpose’ is obsolete. ‘IT’ means working smart, not working hard – the latter’s for fare collectors and construction workers.
Coming to the question – what are your key terms for defining the ‘perfect offshore IT representative’ (if there is any such thing). Do prioritize on the adjectives, adding the most important quality first. e.g. Technically sound, conversation, strong interpersonal skills, grasping power, domain knowledge, client relations experience etc.
Furthermore, feel free to share your best/worst experience w.r.t. interacting with an offshore rep., IT or otherwise. The objective of this discussion is to identify the best set of traits needed in a resource, suited to catering to an offshore client. So have your say, people, before ‘Mr. X’ takes another firm down the drain.