Delight your Customers with Service Cloud
Companies that aim for exceptional customer service seek out and embrace the tools and technology that integrate through open standards with their existing systems and which can easily adapt to rapidly-changing business requirements.
Guided Knowledge
Create guided flows for navigating users to the right answers across multiple content sources
Customer Engagement
However and wherever your customers interact with your business, Oracle connects those interactions with your brand – supporting all customer-centric functions – to improve the customer experience.
Social Contact Center
Predictive analytics, social media knowledge and real-time recommendations can give you collective insights that help you lower costs, grow revenue, and sustain brand value.
Virtual Assistant
Modernize your business with native mobile, social, and analytic technologies. Best-in-class, integrated, applications help you beat the competition.
Team Collaboration
Your industry faces unique challenges. Customer Experience Industry Solutions are tailor-made to address your company's needs.
Capacity Management
Deliver consistent, personalized customer experiences with Oracle's complete, integrated cloud solutions that connect every customer engagement with your brand.
The world of business is changing fast. Technology is exploding, mobile devices are everywhere, new communication channels are emerging, and social media is mainstream. All of this is combining to forever change the way your customers interact with your business. At the same time, customer expectations are rising dramatically. Customers want answers fast – no matter where they are or what device they are using – and they never want to repeat their story
Features
Success Stories
Carrier Culoz Achieves Real-Time Visibility with Ephlux Swift Warehouse Mobility Apps
Carrier Culoz Achieves Real-Time Visibility with Ephlux Swift Warehouse Mobility Apps Carrier Culoz, a global leader in industrial HVAC manufacturing, has officially gone LIVE with a suite of cutting-edge warehouse mobility scanning apps. This digital transformation, powered by the Ephlux Swift No-Code Platform, marks a significant leap forward in Industry 4.0 adoption for the plant.
December 12, 2025-
dnata Australia to Drive Mobility and Operational Excellence using Swift
dnata Australia selects Swift to drive Mobility and Operational Excellence dnata Australia, one of the world’s leading air and travel service providers, has selected Ephlux Swift as its mobility no-code platform. This strategic adoption will empower dnata to rapidly modernize its operational processes and enhance service delivery across its extensive Australian network. The initial rollout
December 10, 2025 -
Worthington Steel Accelerates Operations with Swift for their Oracle Fusion
Worthington Steel Accelerates Operations with Swift for their Oracle Fusion Worthington Steel (NYSE: WS), a leading metals processor specializing in carbon flat-rolled steel and sustainable electrical laminations, has successfully transformed its warehouse operations. By partnering with Ephlux and deploying the Swift (Low-Code/No-Code + AI) platform, Worthington Steel has eliminated manual bottlenecks and achieved significant gains
December 10, 2025 -
Driving Agile Innovation at Scale for Federated Co-operatives Limited (FCL)
Driving Agile Innovation at Scale for Federated Co-operatives Limited (FCL) Federated Co-operatives Limited (FCL), one of Canada’s largest and most diversified cooperatives, faced the challenge of digitizing operations across a massive, multi-sector network. With over $12.5 billion in revenue and 2,500+ locations, FCL required a solution that could harmonize mobility and self-service across gas stations,
July 19, 2025
