Swift Mobile Field Service
Solution for UCC
Summary
UCC Coffee ANZ — a premier coffee company operating across Australia and New Zealand, and part of the global UCC Group — supplies and services coffee brewing equipment for the out-of-home market. Its field engineers now handle every service job on a single Swift mobile app: work orders, parts, labour hours, and customer sign-off, with JD Edwards updating automatically in the background. Paper job sheets and manual JDE entry have been removed from the engineer's day entirely.
At a glance
Customer
UCC Coffee ANZ
Industry
Coffee roasting, equipment supply, and field service
ERP
Oracle JD Edwards
Solution
Swift Mobile Field Service
Apps deployed
Work Order Management · Parts & Inventory Issue · Digital Proof of Service · Time & Labour Tracking
Devices
Mobile handheld, field-deployed
The Challenge
UCC Coffee ANZ manages a portfolio of iconic regional brands—including Toby's Estate, Robert Harris, and Mocopan—supplying fresh coffee and brewing equipment to a vast network of cafes, retail, and hospitality sites. That equipment supply carries an operational obligation: machines installed across these sites have to keep working, and when one goes down, the site's coffee revenue stops with it.
Field service execution, however, was running on manual paperwork alongside direct JD Edwards logging. An engineer completing a job on site would capture the details on paper — parts used, labour time, customer confirmation — and that information then had to be re-entered, either by the engineer logging into JD Edwards or by back-office staff processing the paperwork afterwards.
That created three problems. Engineers lost productive time to administration rather than machines. Every re-keying step was an opportunity for parts and labour to be recorded inaccurately, which flows straight into stock accuracy and job costing. And because JD Edwards was only updated once the paperwork caught up, the business had no live view of what had actually been completed in the field.
The Solution
UCC Coffee ANZ deployed Swift's mobile field service solution to give engineers one app for the entire job, from assignment through to customer sign-off, with JD Edwards updating automatically behind the scenes.
The app was built on Swift's no-code platform and integrates directly with JD Edwards, so transactions captured in the field post to the ERP in real time rather than waiting on manual entry. Engineers no longer log into JD Edwards at all — the ERP update happens as a by-product of doing the job.
Work Order Management
Engineers view, update, and manage assigned service orders from the field, with no return trip to a terminal
Parts & Inventory Issue
Required parts are added and components issued directly within the app, keeping stock and job costing accurate at the point of use
Digital Proof of Service
Customer e-signature captured on the device the moment the job is complete, replacing the paper sign-off sheet
Time & Labour Tracking
Technician hours and labour detail logged against the work order as the job is worked
Because every transaction is captured at the point of activity rather than reconstructed afterwards, the record in JD Edwards reflects what actually happened on site — parts, time, and customer confirmation together against the correct work order.
The Results
Paper job sheets removed from the field service process entirely
Engineers no longer log into JD Edwards to record work — updates post automatically in the background
Parts, labour, and customer sign-off captured once, at the point of activity, rather than re-keyed after the fact
Job costing and stock accuracy improved by removing manual re-entry from the process
Administrative burden on engineers reduced, returning time to servicing machines
Live visibility of completed field work in JD Edwards, rather than a view that lags behind the paperwork
Take field service off paper without changing your ERP
See how Swift runs work orders, parts, labour, and sign-off on your JD Edwards instance.
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August 6, 2026- August 6, 2026
