Swift Customer Self-Service Agent (Support)
For NetSuite

An intelligent AI partner that offers customers instant support for service needs, automating new request logging, providing real-time ticket status, and coordinating field service updates.

Service Excellence, 24/7 Resolution

Swift Customer Self-Service Agent (Service) transforms customer support into 24/7 intelligent resolution, enabling fast ticket creation, instant status updates, and efficient scheduling communication directly within your ERP.

Voice-Guided Service Logging

Simply describe your service need in plain English (e.g., “Log a new service request for a malfunctioning machine at Site B” or “What is the latest status and technician ETA for Ticket 10045?”).

Intelligent Triage & Dispatch

The agent interprets the customer’s request, automatically logs a new service order in NetSuite, matches the issue to the correct asset/equipment, provides immediate troubleshooting steps, and communicates next steps for technician scheduling and dispatch.

24/7 Resolution & Transparency

Your AI-driven workflows are ready to deploy, connecting seamlessly with NetSuite to automate data entry, flag suspicious transactions in real-time, and ensure a faster, more accurate financial close cycle.