Delight Your Customers with Service Cloud
80% of your future profits come from your existing customers and 86% of them stop doing business with a company after one bad experience. Consumer Electronics and Home Appliances industry is no different.
To provide a wholesome customer service experience you need a cross-channel service center that connects with your customer at all touchpoints across their journey throughout the customer experience lifecycle.Download the solution overview ›
Oracle Service Cloud
Social Contact Center
Ephlux Creating Great Service Experiences
The world of business is changing fast. Technology is exploding, mobile devices are everywhere, new communication channels are emerging, and social media is mainstream. All of this is combining to forever change the way your customers interact with your business. At the same time, customer expectations are rising dramatically. Customers want answers fast – no matter where they are or what device they are using – and they never want to repeat their story
Knowledge AnalyticsJob Position
Gain deeper insight into customer interactions and knowledge gaps
Case ManagementJob Position
Manage timely resolution of incidents across all your channels
Live ChatJob Position
Chat with customers through assisted online service interactions
Smart EngagementJob Position
Intelligently engage with customers on every touch point
Virtual AssistantJob Position
Handhold customers across online points of contact to resolution
Customer CommunicationJob Position
Proactively alert customers and teams about appointment status via their preferred communication channels.
Want to acquire more customers, and retain them more efficiently?
With Oracle customer service and support on the cloud, differentiate your brand by developing lasting, profitable relationships with unified web, social, and contact center experiences.
In the Spotlight…
So if you are ready to create awesome customer experiences across all your digital channels
fill the form below, and we’ll get in touch
Ephlux is an agile consulting and technology services company that provides premium-quality application, integration and marketing services that help our customers, employees and partners become and remain the leaders of change. We specialize in designing and developing mobile applications, social media marketing solutions and web applications.