Delight Your Customers with Service Cloud
80% of your future profits come from your existing customers and 86% of them stop doing business with a company after one bad experience. Consumer Electronics and Home Appliances industry is no different.
To provide a wholesome customer service experience you need a cross-channel service center that connects with your customer at all touchpoints across their journey throughout the customer experience lifecycle.
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Oracle Service Cloud
Guided Knowledge
Customer Engagement
Social Contact Center
Virtual Assistant
Team Collaboration
Capacity Management
Ephlux Creating Great Service Experiences
The world of business is changing fast. Technology is exploding, mobile devices are everywhere, new communication channels are emerging, and social media is mainstream. All of this is combining to forever change the way your customers interact with your business. At the same time, customer expectations are rising dramatically. Customers want answers fast – no matter where they are or what device they are using – and they never want to repeat their story
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Knowledge Analytics
Job PositionGain deeper insight into customer interactions and knowledge gaps
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Case Management
Job PositionManage timely resolution of incidents across all your channels
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Live Chat
Job PositionChat with customers through assisted online service interactions
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Smart Engagement
Job PositionIntelligently engage with customers on every touch point
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Virtual Assistant
Job PositionHandhold customers across online points of contact to resolution
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Customer Communication
Job PositionProactively alert customers and teams about appointment status via their preferred communication channels.
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Want to acquire more customers, and retain them more efficiently?
With Oracle customer service and support on the cloud, differentiate your brand by developing lasting, profitable relationships with unified web, social, and contact center experiences.
In the Spotlight…
So if you are ready to create awesome customer experiences across all your digital channels
fill the form below, and we’ll get in touch
Application Services
Enterprise Services
About Us
Ephlux is an agile consulting and technology services company that provides premium-quality application, integration and marketing services that help our customers, employees and partners become and remain the leaders of change. We specialize in designing and developing mobile applications, social media marketing solutions and web applications.