Customer Experience for Telecom
Drive new revenue through flexible business models & Providing insight into every customer interaction, CX for Communications enables churn-reduction, dynamic product and service recommendation, complex subscription management, and billing insight.
- Cloud Enabled
- Empower Customers
- Handle the Growth
- Maximize Profitability
- Network Evolution
Oracle Customer Experience for Telecommunication
Proactive Service Engagement
Forecasting and Analytics
Designed to Scale
Ephlux help you to Deliver & Monetize Digital Lifestyle Services
Take advantage of solutions spanning the telecommunication landscape, from mission-critical BSS/OSS to Java running over three billion devices worldwide.
Personalized OfferJob Position
Personalized offers and online content prioritization based on customer profile, interaction history, and network utilization
Proactive Service EngagementJob Position
Knowledge management, social monitoring, virtual assistant tools & billing insight for issue resolution & billing inquiries
Mobile and Social CollaborationJob Position
Collaboration through conversations on sales accounts and opportunities using simple mobile sales user interface
Forecasting and AnalyticsJob Position
Executive dashboards and customer 360-degree views incorporating digital body language
Sales LifecycleJob Position
Guided selling that streamlines closed-loop lead-to-order processes including subscription contract renewal
Offer DesignJob Position
Reusable building blocks to design & launch offers including bundles, multi-point services & group sharing subscriptions
Tailored ProcessesJob Position
Flexible framework for streamlined and automated order capture with individual and bulk processes
Designed to ScaleJob Position
Highly scalable solution utilized by communication service providers with high volume & complexity in prepaid & postpaid
Frameworx Certified Solutions by TM Forum that provides industry best practices for OSS/BSS transformations
Modern, Secure and Compliant
Better communications customer experience than your competitors?
Offering engaging customer experiences at all touchpoints expands your customer base, reduces churn, and monetizes customer relationships—increasing customer spend and brand loyalty.
In the Spotlight…
So if you are ready to create awesome customer experiences across all your digital channels
fill the form below, and we’ll get in touch
Ephlux is an agile consulting and technology services company that provides premium-quality application, integration and marketing services that help our customers, employees and partners become and remain the leaders of change. We specialize in designing and developing mobile applications, social media marketing solutions and web applications.