Digital Transformation of Customer Service
Prebuilt Digital Thread for Service Automation
Service-Powered Augmented Reality Experience
No-Hassle Machine Learning and AI
Ephlux Makes Customer Experience Connected with Oracle’s IoT
Ephlux makes customer experience connected and proactive using CX, Internet of Things and Machine Learning. Oracle’s complete ecosystem makes the customer able to realize the value of the Internet of Things faster.
Monitor Remote Assets ContinuouslyJob Position
- Connect any type of asset over any type of network.
- Detect faults and abnormalities automatically in real-time.
Detect Theft and Misplacement:
- Leverage built-in key performance indicators (KPIs) for projects, incidents, and workers.
Automatically Manage IncidentsJob Position
Leverage Prebuilt Integration:
- Integrate out of the box with Oracle Service Cloud.
- Create incidents automatically in Oracle Service Cloud.
- Resolve known and high-risk issues automatically by sending commands directly to assets.
Get Complete Visibility and Remote Control for Contact Center AgentsJob Position
Use Standard Interfaces:
- Use standard service interface from Oracle CX Cloud to get visibility into assets data.
Remotely Execute Actions on Devices:
- Execute actions remotely on devices for issue resolution.
Integrate with Knowledge Base:
- Use insights from asset data and knowledge bases to create customized service recommendations.
Leverage Predictive Analytics for Proactive MaintenanceJob Position
Detect and Predict with Analytics:
- Detect complex patterns in sensor data and predict asset behavior with advanced machine-learning analytics.
Use No-Code Analytics:
-Create predictive analytics customized for your business.
Oracle Service Monitoring for Connected Assets
Monitor your connected assets using the Internet of Things (IoT) and integrate with Oracle Service Cloud and Oracle Engagement Cloud. Manage your assets effectively and reduce overall maintenance costs. Track the real-time location, health, and utilization of your assets. View your assets and analytics on the dashboard, and automate actions based on predictive insights from your business applications.
In the Spotlight…
Get the right business outcomes with IoT Service Monitoring for Connected Assets
See how IoT Service Monitoring for Connected Assets can accelerate results across your business—from employees and customers to products and operations.
Ephlux is an agile consulting and technology services company that provides premium-quality application, integration and marketing services that help our customers, employees and partners become and remain the leaders of change. We specialize in designing and developing mobile applications, social media marketing solutions and web applications.