+1-866-788-4185

Sairah Naqvi

Mobile-App

Retailers to take up CX Rehabilitation – sooner than later!

Posted by | Blog | No Comments

Mobile-App
CX is essentially a complete set – with subsets of UX and Customer Service. Other sets that need to merge as well are the customer-centricity and employee-centricity to get the best results. Now, CX covers the customer’s perceived experience from beginning to end, at all touch points within a company. UX deals mainly with digital touch points, such as web and mobile user interface, and is a subset of CX.

Lego-TheDress1

How about #thedress code for CX?

Posted by | Blog | No Comments

Lego-TheDress1
It’s amazing how the color of a dress has created such spindles that weave tweets, likes, shares, Instagrams, Pinterests, videos, theories, philosophies, tech talk, scientific fizz and even psychological sessions. I know that you’re amongst those that don’t give a dime about the issue, and yet you’re here to read more on it. So here’s my take on it. But I’ll get to it in a while.

happy-people-in-the-poppy-field-1280x800-wide-wallpapers-net111

The Twisted World of Customer Experience

Posted by | Blog | No Comments

happy-people-in-the-poppy-field-1280x800-wide-wallpapers-net111
Retailers happen to be the fastest advancing vertical – in terms of seeking to provide (and in many a cases, already on to it) the exceptional customer experience to their customers. They have chalked out plans and strategized to map the customer journeys as and when they happen (runtime and analytics) and also by the general behavior of the various demographics (type, history, preferences, behavior and analytics)