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Ephlux Customer and Technical Support teams and their sheer professionalism is what keep me coming back to Ephlux for all my group companies' IT outsourcing needs.

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Co-sourcing Program

Ephlux successfully caters to off-shoring issues with its unique systematic planning and execution framework which ensures the delivery of expected value from Application Services co-sourcing strategies. At each step of the strategy, Ephlux teams gel together through a very robust Project Management Plan to ensure that the bottom lines are always in focus and the on-shore and off-shore activities are coordinated into a strategic whole, coherently geared towards attaining common objectives.

With this approach, Ephlux continues to build strong alliances across different boundaries and derive mutual benefits. Ephlux Business Development efforts are directed towards executing a corporate strategy of building long-term alliances with reputable companies, with an aim of providing quality services and total commitment to our partners and customers.

These alliances are based on a strong, transparent vision and are coordinated through highly effective and measurable processes, geared towards attaining mutually shared success with our partners and customers.

Following is an overview of the process Ephlux employs to establish its Co-sourcing arrangement:

Step 1: Initial Meeting
Step 2: Due-Diligence
Step 3: Mutual Non-Disclosure and Non-circumvent Agreement
Step 4: Business Process Audit
Step 5: Business Process Re-engineering
Step 6: Identify Business Process Automation / Business Process Outsourcing needs.
Step 7: Draft Business Process Management Plan
Step 8: Identify Onshore, Offshore activities and devise integrated project plan
Step 9: Contract Sign-off

Ephlux Responsibilities
  • Perform Business Process Analysis
  • Perform Business Process Audit
  • Identify Business Process Re-engineering, automation and outsourcing needs.
  • Produce Integrated Project Management Plans for automation, outsourcing and training.
  • Time/Cost calculation for Onshore/Offshore activities to provide a comprehensive Proposal
  • Draft, vet and formalize the co-sourcing contract.
Partner Responsibilities
  • Share business process information with Ephlux
  • Make stakeholders available from various departments for requirement analysis and feedbacks.
  • Nominate a single point-of-contact from its side to liaise with Ephlux Project Manager.

To apply for a co-sourcing partnership, please click here.

 


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